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The Anchor Community Initiative Resource Hub is a collection of resources, tools and case studies to help you use data to end youth and young adult homelessness in your community.

Coordinate Services & Efficient Processes

Anne Bradley
Reduce to Zero

Change Ideas:

  1. Process map: Map housing process with local housing providers and programs to determine where bottlenecks occur and improvements can be made

    1. Process Mapping Train the Trainer Presentation

    2. Planning and Facilitating a Process Mapping Meeting

    3. Process Mapping Report (Victoria, 2016)

  2. Accelerate housing inspections: Train program staff to conduct inspections, to shorten the length of time in this part of the housing process

  3. Outreach coordination: Organize weekly huddles with outreach workers to discuss strategies for coverage and engaging individuals who are a priority or difficult to engage

    1. Case Conferencing

    2. Scorecard Question 5: Mapping your Outreach System

    3. Bergen Co., NJ Bright Spot #2

    4. Coordinate Outreach Coverage – Key Considerations, Tips & Resources

  4. Team approach: Use team-based approach for housing navigation and support, rather than assigning only one case manager

    1. Jacksonville, FL Bright Spot #1

    2. Region of Waterloo PATHS Framework and Portable Home-Based Support (HBS) Framework (2017) – frameworks for an integrated community-wide housing navigation team and housing first and rapid-rehousing team

  5. Create checklists: Create checklist of documents to be collected and checklist of steps individual must take to access housing; checklists serve as a housing plan handed off as the lead navigator changes

    1. Waterloo Housing Plan

  6. Align goals: Set agency-level goals that align with other agencies as well as community goals

  7. Regular goal-oriented meetings: Convene homeless service organizations regularly to review data and plan strategy improvements that will help meet collective goals

    1. Designing Meetings that Matter Slides

    2. Designing Meetings that Matter Playbook

  8. Begin housing search early: Train housing locators to begin an individual’s housing search at the point of program entry

  9. Peer support: Develop peer-support staff to provide engagement and navigation support

    1. Maricopa County, AZ Bright Spot #1  

    2. Peer Support Navigators (VA Housing Navigator Toolkit 2016 – peer info on pg. 36)

  10. Streamline access to social assistance: Create streamlined process with local social assistance offices or comparable entity to obtain income verification or other necessary documents

  11. Coordination through technology: Use a technology platform like Slack to facilitate communication and coordination between outreach staff and service providers

    1. SLACK

  12. Partner with mental health and addiction services: Partner with local substance abuse/mental health-funded teams to coordinate additional outreach and support for individuals with mental health or substance-use issues

    1. Opioid Epidemic Resources (100 Million Healthier Lives toolkit and resources in Google drive)

  13. Partner with hospitals: Use by-name list to target engagement to high ER utilizers; collaborate with emergency services to engage these individuals with housing services

    1. Riverside, CA Bright Spot #1

Student Homelessness

Expand Access To Affordable Units

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