Change Ideas:
2.1 Create consent: Create a release of information form in which client consents to allow property manager to contact a social worker in the event of a lease violation, such as damage to the unit or additional people staying in the unit
2.2 Implement housing support: Implement Rapid Re-housing (RRH), Critical Time Intervention (CTI), Housing First Assertive Community Treatment (ACT) team or Intensive Case Management (ICM) team, and/or supportive housing
See Built for Zero Canada website “Program Areas” – Housing with Support
2.3 Respond consistently: Ensure a standard and consistent response, ideally within 24 hours, to any client crisis or property-management complaint
2.4 Mediate conflict: Use mediation to resolve conflict between a property manager and client to avoid evictions
2.5 Eviction Prevention: Implement an eviction-prevention program for those who have been housed through the coordinated entry system
Eviction Prevention Strategies – presentation
Prevention Targeting and Practices (a number of resources in Google drive)
2.6 Track and review returns: Create a process to track rates of returns to homelessness and review monthly through a dashboard or other visualization
2.7 Team-based approach: Implement team based approach to target and prioritize support for high-barrier or high needs individuals
Jacksonville, FL Bright Spot #1 (repeat from Accelerate Housing Placements 4.4)
Los Angeles, CA Bright Spot #3 (repeat from Reduce Inflow 2.4)
2.8 Clarify roles: In project-based congregate housing, divide roles and staffing structure between property management and supportive services
Property Management and Supportive Services (Corporation for Supportive Housing, 2009)
Self-Assessment Tool (Corporation for Supportive Housing, 2008)
Supportive Housing Quality Toolkit (Corporation for Supportive Housing, on-line resource)
2.9 Foster tenant leadership: In project-based congregate housing, foster tenant leadership by creating a tenant advisory council or reserving spots for tenants on the organization’s board of directors
Dimensions of Quality Supportive Housing Guidebook (Corporation for Supportive Housing, 2013)
Successful Partnerships to Operate Supportive Housing (Corporation for Supportive Housing, 2012)
2.10 Flexible funding for prevention: Create a flexible funding pool to provide support to those at risk of losing permanent housing; note that funds should be used strategically and only after mediation services, which are often as effective
New York, NY Bright Spot #1 (repeat from Reduce Inflow 1.4)
Prevention Targeting and Practices (a number of resources in Google drive) (repeat from 2.5)
2.11 Case conferencing in housing: Host separate case-conference meetings for clients already in housing to assess their housing stability and coordinate support and interventions as needed